Workflow Automation
The use of software to define, execute, and automate a series of tasks or processes (e.g., document review, approval routing, data validation) without manual intervention, often critical for managing complex CCM production cycles.
Why this matters for Enterprise Architecture
In the context of modern Digital Experience Platforms (DXP), understanding Workflow Automation is critical for architects migrating from legacy monoliths. Effective implementation of Workflow Automation strategies can significantly reduce technical debt and improve time-to-market for regulated communications.